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Last updated – December 2019
Free shipping applies when you buy a Dozen or more bottles in total
Delivery within 5 working days to all major metropolitan areas (Monday-Friday, excluding public holidays).
Some delivery timelines are subject to unforeseen or unavoidable events beyond our reasonable control which may delay your delivery. We want you to have your fantastic wine in hand ASAP so we will work to avoid these events as best as possible.
The terms and conditions for shipping and returns of Lost Wolf Wine Co (“Shipping & Returns Policy”) form part of the terms of use of the lostwolf.com.au (“Website”). This Shipping & Returns Policy should be read in conjunction with the Terms and Conditions of Lost Wolf Wine Co, which may be amended by us from time to time. Every time you use purchase products from Lost Wolf Wine Co, you acknowledge to us that you have read both the terms and conditions and the Shipping & Returns Policy and agree to be bound by them.
Care is taken to protect your wine on its journey to you. You will need to sign for your delivery and we do not ship during extreme heat.
Standard shipping is sent via Australia Post and includes P.O. Boxes. Please note that deliveries are to Australian addresses only.
Please allow 2-3 business days for your order to be dispatched.
Orders to metropolitan addresses are typically delivered 3-5 business days after dispatch. Orders to regional addresses are typically delivered 5-9 business days after dispatch.
A person over 18 years with valid identification must be at the delivery location to sign for and receive the order.
If no-one is at the delivery address, or if there is no-one aged 18 or over, an attempted delivery notice will be left at the delivery address with appropriate instructions.
To ensure the quality of our wines, we do not dispatch orders during periods of extreme heat. Please be aware shipping delays may occur in such circumstances.
Additional delays may also occur during peak activity periods.
Lost Wolf Wine Co reserves the right to use alternative methods of shipping and delivery to Australia Post where appropriate.
For orders for delivery locations outside Australia, please email The Wolf of wolf@lostwolfwine.com directly. Orders shipped outside of Australia will be subject to the Duties and Taxes applicable for that country. Freight cost can vary and will need to be quoted per order
Should you make an error when ordering online, Lost Wolf will gladly refund your item up to 30 days from the date of purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
you ordered, we reserve the right to substitute it for the same wine of a different vintage.
Unless the purchaser expressly provides to the contrary, the purchaser requests the seller to deliver the goods to the purchaser. Any delivery timeframes specified by us are indicative only. We are not liable for any loss or damage that you may suffer if delivery is not made within the delivery timeframes or it is delayed for any reason.
Please note that we do not deliver wine outside of Australia. We are also not obliged to deliver the goods to a location where our nominated contractor or agent does not provide delivery services. The person we deliver to has to be aged 18 years or over (and may be asked to provide proof of age). If no-one is at the delivery address, or if there is no-one aged 18 or over, an attempted delivery notice will be left at the delivery address and you will need to collect your wine from the location specified in the notice.
If you have not received your wines in this timeframe, please contact us and we will trace your delivery. You are responsible for providing full and accurate delivery address, contact numbers and instructions. Re-delivery because of any failing in these aspects will be to your account.
Without limiting the operation of any other terms and conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order.
Without limiting the operation of any other terms and conditions, Lost Wolf Wine Co will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
Please contact us for any questions regarding delivery.
All prices on the Lost Wolf website are in Australian dollars and are inclusive of GST. Lost Wolf accepts payments via credit card (Visa, Mastercard or American Express) or PayPal.
Prices are subject to change without notice.
By purchasing a product online from Lost Wolf Wine Co, you agree to pay an amount totalling the sum price of each product ordered at the time you make the order, the cost of delivery, and any subsequent fees required.
You must not order or purchase goods from us:
• if you are aged under 18;
• for re-sale purposes (all goods must be purchased for personal use); or
• which are outside any order limits or restrictions which we may apply to our wines on this site.
We may accept any order for the supply of goods (in whole or in part), or decline any order. We are not liable to you in respect of those goods that we are unable to supply to you, provided that we refund any amounts paid by you in respect of the unsupplied goods.
Terms and Conditions
Please see the Terms and Conditions page for this Website for further information.
Please see the Privacy Policy for Lost Wolf Wine Co to see how Lost Wolf Wine Co collects, uses and manages information of visitors to the Website.
The content of Lost Wolf Wine Co Shipping & Returns Policy may be updated from time to time. Lost Wolf Wine Co reserves the right to make changes to the Shipping & Returns Policy at any time. We may amend Shipping & Returns Policy by updating its posting on our website. We encourage you to regularly review the Shipping & Returns Policy to make sure you are aware of any changes.
Should you have any questions please contact Lost Wolf Wine Co in writing. All correspondence should be addressed to:
Lost Wolf Wine Co
21 Bilyara Road
TANUNDA SA 5352
wolf@lostwolfwine.com